Policies

Processing  Time –   Because all items are handcrafted and made when ordered (with the exception of a few items), turn around times can vary.  Some factors that play into times  are the availability of materials (we use consumables and they have to be replenished). Please refer to the product page section for average turnaround times. The average turn around time is 7-10  business days, but this time could be longer or shorter.  *Please note for custom orders turn around times can be discussed and agreed upon during communications.  

SHIPPING, RETURNS, & EXCHANGES

            Shipping – All packages are shipped USPS. Free shipping for purchases over $75. 

           Returns and Exchanges: There are no returns, refunds or exchanges.  Great pride is taken  in creating  products,  and all items are produced with care, but 

           sometimes things happen. If  you run into an issue and feel strongly about returning an item, please contact via email within 5 business days of receipt of 

           product and we can discuss how to rectify. If we agree upon a resolution  and it involves return of the merchandise and RMA will be issued if it requires an 

           item to be returned, the buyer will be responsible for postage.  All sales are final for items purchased from the OOOPPPSSS Section.

           Please note: Because products are handcrafted and not machine made there may be some slight imperfections, consider this a part of the products   

           uniqueness.  

Custom Products - Custom Products: Custom products require a $25 design fee that must be paid before a design is created, and is non-refundable. If a customer approves the design and orders product this fee will be deducted from the cost/price of the item. If a agreed upon design is subsequently changed, an additional $5 non-refundable fee will be added each time a change is made. With this being said before beginning an agreed upon design there is a waiting period of 5 business days after the agreement on design to allow the customer time to think about the design.  A follow up will be made  before starting a design/if there is no communication from the customer within the 5 business days production is stopped.  The  design fee does not apply to  items/designs that have been created by JABC, and the only customization requested  is a  name or a quote. 

Information and a quote are sent to the  customers regarding the process and policies for custom products. Customers must sign the information form and return within 7 business day from the date the information was sent acknowledging that they understand the process and policies as they pertain to custom orders. This information will also contain the design information that has been discussed. If the form is not returned within the 7 business day of the sending of the information the order will be cancelled.  

Once the design fee and signed information acknowledgement form are received, The design will be created and a mock-up/draft of the design will be sent. Please note the moc-up/draft  is created as  close to the product as possible, but the final product may differ slightly.  Once a design is approved, a deposit of half the price of of the product (minus the design fee) is required before work will begin. Once product is finished the balance must be paid before item ships.  CUSTOM ITEMS ARE NON-REFUNDABLE, NO-REFUNDS, OR EXCHANGES. 

Licensed/Copyrighted Images - Just A  Boho Chic  DOES NOT create anything that is copied righted, licensed etc. such as Disney, Marvel, etc.  Please note images that are used by Just A Boho Chic  are either original designs, or Just A  Boho Chic  has purchased the rights or licenses to use/sale images.  If you have any questions or concerns please feel free to contact us. bohochic72@justabohochic.com.